THANK YOU FOR SUPPORTING OUR INDEPENDENT PUBLISHING HOUSE. Due to the nature of our small business, books ordered through our website are generally pre-paid, non-returnable, and non-refundable. Given this please review your order carefully before completing your purchase and feel free to contact us if you have any questions or we can be of help regarding any of our titles.
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PROCESSING YOUR ORDER: Your order is important to us and we do all we can to process your shipment between 3-5 business days.
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SHIPPING: Books are shipped through the U.S. Postal Service via standard or media mail which generally takes between 5-7 days. Often it is quicker, but this is what they say.
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NO RETURN POLICY: All sales are final. Keel Publications does not accept returns for printed copies ordered directly from this website. If return rights are important to you, please purchase from a retailer who can support this.
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EXCEPTIONS: If you receive a damaged or incorrect item we will be happy to work with you to resolve the issue. If this is the case, please contact us within 7 days of delivery.
WHY THIS POLICY? As a small independent publisher we do not carry much inventory. Larger publishing houses have the scale to make returns and refunds a common practice. Our policy allows us to continue publishing unique titles and maintaining affordability and access.
CONTACT: For questions about any of the above or inquiries about an order placed via our website, please use our contact form. We appreciate your understanding and support.